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My Order is on Hold: Activation Lock

Your trade-in is on hold because Find My is still active. To resume your order and receive your payout, follow the steps below to remove the device from your account.

Option 1: Using iCloud.com (Web Browser)

  1. Sign in to iCloud.com/find.

  2. Select All Devices and click on the device you sent to us.

  3. Click Remove from Account.

    • Note: If "Remove from Account" is not visible, click Erase [Device] first. Once the erase command is sent, the "Remove" option will appear.

Option 2: Using the Find My App (Another Apple Device)

  1. Open the Find My app on a different iPhone, iPad, or Mac.

  2. Select the Devices tab.

  3. Choose the device you are trading in.

  4. Swipe up (or scroll down) and select Remove This Device.

  5. Enter your Apple ID password to confirm.

What to Do After Removal

Once you have completed the steps above:

  1. Wait 10 minutes for Apple’s servers to update.

  2. Notify Us: Check your inbox for our "Action Required" email and click the confirmation link inside.

  3. Queue Restart: Our technicians will be notified to resume testing your device immediately.

Note: If you cannot remember your Apple ID or password, please visit iforgot.apple.com.

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