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My order is on hold - Installment Plan

Your order is currently On Hold because our system detected an active Equipment Installment Plan (EIP) or Device Payment Agreement linked to your device.

1. Pay Off the Device

Contact your service carrier (e.g., Verizon, AT&T, T-Mobile) and pay the remaining balance on your device. We cannot process or pay for devices that have an active financial lien.

2. Locate Your Order Number

Find the "Action Needed" email we sent you. Your Order Number is located directly above the confirmation link. You will need this for the next step.

3. Update Your Order Status

Once the balance is paid, you must notify us to resume testing:

  1. Click the link in your email: "Let us know once completed by clicking here."

  2. In the bottom right corner of the page, click Get Started.

  3. Enter your Order Number and click Continue.

  4. Select Installment Removed/Paid Off.

Important Note on Timing

If you have just paid off your device, please be aware that some carriers take 24–48 hours to update their records. Our team will continue to monitor your device's status and will notify you via email as soon as it clears and moves to the next stage of testing.

Need further assistance? Reach out to our support team with your order number ready.

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