Your order is currently On Hold for an Installment Plan - This is what to do next.
1. You received an email that says "Action Needed: Your device currently has a Device Payment Agreement/Equipment Installment Plan.
You need to contact your carrier and pay off the remaining balance thats owed on the device.
Then proceed to click the link in the email we sent you "Let us know once completed by clicking here"
Tip! You will need the Order Number. Its in the email we sent you just above the link you need to click.
2. Upon clicking the link, you will see in the bottom right corner of the page a prompt to get your order back on track.
3. Click "Get Started"
4. Provide your Order Number.
5. Click the continue icon.
6. When prompted click "Installment Removed/Paid Off"
7. Please know if you just paid off your device, some carriers don't report your device as paid off right away, Our team will continue to closely monitor your device and keep you posted via email.